The company kept the information secret.
The first social network reports began in the early hours of Sunday morning. They focused on widespread failures at ATMs, point-of-sale terminals, and applications. The problem is widespread in the country, so what started as a simple complaint quickly became a trend on social media networks hours later.
The BBVA service had not been available for more than 12 hours as of the writing of this note. It is not just about the application, which occasionally has issues, but also that you can’t use cards to pay in physical shops and online. You cannot also make transfers, and ATMs don’t work so it is impossible to withdraw cash.
Many people have complained about the problems they’ve had in supermarkets and restaurants. However, the biggest concern and problem on social media is BBVA’s “silence” in this area.
So far, the institution has only published an image on social networking sites that stated that they are experiencing intermittences but are working to fix them as soon possible. The message was posted at noon Mexican City time.
Social networks have a problem with this intermittence. The failures are general and can be experienced for all services. BBVA has experienced intermittent problems a few occasions that lasted over 12 hours.
This was the last time such an incident occurred in 2018, when hackers stole more that 400 million pesos in different Mexican banks via SPEI.
The attack lasted several weeks. However, the banks stopped all SPEI transfer for hours. This meant that many users couldn’t make or receive money from other users or transfers.
The BBVA app also suffered an intermittent problem for a few hours. At that point, no bank had informed its clients of the attack on SPEI.
BBVA has yet to explain the cause of the system crash. It is not possible to determine if there is a serious problem with its servers or if the servers were the victims of a hacker attack.