Many package holiday companies do not inform their customers of the financial risks. The travel agency will not reimburse cancellation fees or repatriation costs if you book a holiday to an area that is currently orange due to corona. Travelers pay for these “orange destinations” themselves.
A sample of this is clear. The Consumers’ Association. “Providers of travel to orange destinations who do not actively inform their customers in advance of the financial risks are evading their legal duty of care and information,” says director Sandra Molenaar.
The Consumers’ Association sampled ten travel organizations, including ANWB Reizen, Corendon, Expedia Travel, KLM Holidays (AirTrade), Prijsvrij, Sunweb, The Travel Club, Tix.nl, TUI and Dé VakantierDiscounter. What did the results show? KLM Holidays is the only one that points out the financial dangers of a trip in an orange area.
TUI, Sunweb, The Travel Club, Sunweb and ANWB Reizen all indicate that travelers can get their money back if they receive bad advice about travel. However, they do not mention that this only applies to areas that were yellow or green at the time the booking was made.
Four travel agents (ANWB Reizen. Corendon. Expedia. Sunweb.) recommend travel insurance that doesn’t cover travel to orange countries. You are not covered for medical costs, baggage, or accidents. The fine print, dated October 7, clearly demonstrates this. These conditions may not be current. Two travel companies used 2019 insurance conditions, while many insurers now cover trips for orange destinations.
De Consumentenbond advises travelers who don’t have suitable travel insurance to make a comparison and to get a policy. According to the website of De Consumentenbond, this is a way to avoid getting a “worthless” travel insurance.
The Consumers’ Association also encourages travel agencies to organize their information regarding insurance. They shared their findings with ACM, among other regulators. “In addition, we have requested the ANVR to point out to its members their obligations and to ensure that they point out their rights and the financial risks to their customers before booking,” says Molenaar.